How to place an order.

All prices are in British Pounds.

Once you have found an item you wish to purchase, simply place it in your shopping basket and follow the directions through the checkout process to complete your order.

Payment Methods

Ordering online with Fragile Elite Jewellery is a secure and simple process. I accept most major credit cards and debit cards via Paypal. It is possible to pay with your credit/debit card via Paypal without setting up an account, just follow the instructions as you go through the checkout process.

Delivery

Orders are usually posted out within 2-3 full working days (excluding weekends), however any items purchased from the 4th May to the 13th May will be posted on Monday 15th May. If your order is a "made to order" item, guidelines on delivery will be provided within that listing.

It is the sole responsibility of the buyer to provide an accurate postal address, I cannot be held responsible for lost, delayed or returned orders due to errors in shipping information. If your order is returned to me due to an error with postal details given at the time of ordering, you will have to pay postage again to have your order resent.

Lost/Missing Orders

It is incredibly rare for orders to go missing/get lost in the post. Royal Mail sets guidelines which I must follow as a customer and as a buyer you agree to follow also. Royal Mail will not consider an item lost/missing until a 4 week period has elapsed and orders have had the fullest of opportunities to arrive at their destinations. In the event that your order does get lost/goes missing after this period you will be offered a full refund or replacement.

International Customers

You are responsible for all import fees, duties, taxes, etc. and this is not included in my prices. Please make allowances for this before you purchase.